kafa88
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May 15, 2022
10:22 PM
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Zoom swung for the slot fences last summer when its stock value was soaring, offering almost $15 billion to buy Five9 to get into customer service. Eventually the deal fell apart when the stock price plunged, but Zoom’s desire to get into customer service one way or the other didn’t diminish.
Earlier this year, the company announced a new customer service solution, which would take advantage of existing Zoom capabilities. As the company wrote in a blog post announcing the new service:By pulling together some existing functions,
the company was able to offer a customer service experience inside the Zoom tool set. Today, the company announced plans to extend that by acquiring Solvvy, a nine-year-old startup that concentrates on conversational AI.
With Solvvy, the company gets more automation and intelligence and the ability to clear routine questions without having to speak to a person. Velchamy Sankarlingam, president of Product and Engineering at Zoom, certainly recognizes that this acquisition gives the company crucial functionality for competing in this space.
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